- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Outstanding ServiceCar & Truck Care, near Norton, OH
Carmen offers OUTSTANDING service and is not only extremely knowledgeable, but is very nice. Considering what all needed done to my vehicle, it was very quick. This is the only shop I will take my cars to from now on and you should do the same!~ Erika G
ImpressedEngine & Transmission, near Norton, OH
Came in with what I thought was a major problem. Turned out that it wasn't and not only did they fix it, but they gave me options on how to proceed. Honest, super helpful, and willing to go the extra mile to make sure that things are right for you. Was thoroughly impressed and will be coming back for sure.~ Josh T
